Terms and Conditions of Use of Quintessentially for CIB Private

These Terms of Use apply to all services ordered from or provided to you by Global Lifestyles for Services SAE, a joint stock company registered with Cairo Investment Commercial Registry Office under No. 27842 with its registered offices at Degla Plaza, 75-77 Street 199, Degla, Maadi, Cairo, Egypt on behalf of Quintessentially. By continuing using the Quintessentially for CIB Private (the “Concierge Services”), you as a CIB client, hereby irrevocably and unconditionally accept the following Terms of Use (the “Terms”) throughout the use of the Concierge Services including but not limited to all orders of goods and/or services from a Supplier proposed by any service provider responsible for the Concierge Services (“the “Service Provider”).

  1. The term “You”, “Your”, and “Yours” refers to you as a Client of CIB Private.
  2. “Service Provider” means the service provider of the Quintessentially CIB Concierge Services
  3. “Benefits” means the benefits made available to You by Suppliers.
  4. “Quintessentially” means Quintessentially (UK) Limited, a private limited company incorporated and organized under the laws of English and Wales, registered under No. 03879072, having its registered office at 29 Portland Place London W1B 1QB
  5. The term “Supplier(s)” refer to any whatsoever third party that will be contracted by the Service Provider on your behalf to arrange for any request of the Concierge Services including but not limited to travel agencies, sports and events ticketing agencies, hotels, bars and restaurants, limousine service providers, car rental agencies, real estate agencies, and retail and gifting outlets.
  6. Your right to use the Concierge Services is exclusive to you. You are responsible for ensuring that no one else uses this Concierge Services. You are required to provide accurate details at all times when using the Concierge Services.
  7. During the use of the Concierge Services, you may request to source information, services, Benefits or products within the Arab Republic of Egypt and Internationally. The Service Provider has the absolute sole discretion not to provide or make any requested arrangement if in his/her opinion, the provision of such arrangement would be contrary to any applicable laws and/or regulations in Egypt or if such arrangement or the provision of any such arrangement is immoral or against public interests in Egypt.
  8. The Service Provider will contact you using the contact details provided by you as to the availability of any of the services you have requested to be sourced. The Service Provider shall not, under any whatsoever circumstances, be liable to you and you hereby release the Service Provider from any whatsoever liability including legal and financial liability, if the Service Provider is not able to source any of the requested arrangement you have requested or if there is any delay due to the Supplier(s) in sourcing any such services for you.
  9. The Concierge Services shall be provided to you daily from 9AM until 9PM Cairo local time, including weekends and national holidays by the Lifestyle Managers in Egypt; after hours requests are handled by the Quintessentially Helpdesk.
  10. Any goods and/or services ordered on your behalf shall be subject to the terms and conditions of providing or selling the said goods and/or services by the relevant Supplier(s), which will always be communicated to you upon your request.
  11. The Service Provider shall not be responsible for any whatsoever failure of any kind of any Supplier to provide any requested goods or services properly booked or ordered on your behalf and will not be responsible for the negligence of any Supplier in providing or failing to provide any of the requested goods or services.
  12. The Service Provider’s total liability to you in respect of all other losses arising under or in connection with the Concierge Service whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 10% the total value of the cost of a Quintessentially general membership.
  13. The Service Provider and CIB shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods; or, loss of contract, or loss of use or, loss of corruption of data or information whether direct or indirect or, any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses arising under or in connection with your requests and the Concierge Services.
  14. You are required to make payment for all the goods and/or services You ordered or requested using the Concierge Services upon the acceptance of your order by the Supplier(s). You are liable for the payment of any additional associated costs or expenses incurred in sourcing, provision, or the delivery of the requested services and/or services. Under no circumstances the Service Provider shall be liable for any whatsoever costs associated with your request of the Concierge Services. You shall remain responsible directly to the Supplier for settlement of all bills for any goods and/or services ordered on your behalf.
  15. You acknowledge that the Service Provider reserves the right to accept commissions upon the supply of products or performance of services by any Supplier.
  16. Your contract for the purchase of products and/or services shall be made directly with the relevant Supplier(s) only. The Service Provider will use its best goodwill to ensure a high level of service from the Supplier, and to mediate any potential negligence or omission from Supplier. The Service Providers and CIB hereby disclaim any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a Supplier or use of any product and/or service provided by a Supplier whether or not arranged through any of the Service Providers.
  17. The Service Provider shall not be liable to you or be deemed to be in breach of these conditions by reason of delay in performing, or any failure to perform, any of the Service Provider’s obligations in relation to the services if the delay was due to any cause beyond the Service Provider’s reasonable control.
  18. Where any request comprises the supply of information, the availability of such information may vary dependent on the nature of the information requested. Whilst every effort will be made to ensure that all information provided to you is correct, the Service Provider handling your request of any Concierge Service is reliant upon many information sources outside of the said Service Provider’s control, Service Provider is therefore not liable for the accuracy of external information sources.
  19. As part of the fulfilment of any request of the Concierge Services, the Service Provider handling the said request will record the telephone conversation, which record will be retained for a period of six (6) months starting from the date of such conversation for the exclusive purposes of security, monitoring, quality assurance and the training of the Service Providers and you hereby authorize the Service Providers to record any conversation related to the Concierge Services and retain the said record for the period above.
  20. You agree and accept that The Service Provider may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights under these Conditions and may subcontract or delegate in any manner any or all of its obligations under these conditions and Terms to any third party or agent.
  21. The Service Provider, acting reasonably, reserves the right to withdraw any request of the Concierge Services and/or to refuse to accept any request at its sole discretion.
  22. From time to time the procurement or provision of certain requests, products or benefits may incur a services fee or handling charge (of which you will be notified in advance) and in such event you hereby authorise the Service Provider to invoice you in respect of such fees or charges.
  23. If a request for a specific product or service is not available, the Service Provider may offer you substitute products or services of a similar description and standard. You may at your sole discretion refuse acceptance of such substitute products and/or services and request a full refund in the event that payment has already been made to the Supplier for the unavailable product or service.
  24. All descriptions of any products, services or Benefits made available to you by the Service Provider have been approved by the relevant Supplier. The Service Provider shall not be liable for inaccurate or misleading descriptions.
  25. Payment for all products and services shall be due immediately upon acceptance of the order by the relevant Supplier.
  26. You further acknowledge that for goods purchased on your behalf by the Service Provider directly from a Supplier, returns and exchanges will be subject to the terms and conditions of that Supplier and returns or exchange of goods purchased may not always be permitted. In circumstances where the Service Provider is asked to source a specific item for you, the Service Provider shall inform you of the refund and exchange policy of that Supplier in advance. The Service Provider shall not be liable to you where a Supplier does not accept the return or exchange of an item.
  27. Suppliers are responsible for providing you with the services, products and Benefits you request from the Service Provider to order on your behalf from time to time. The Service Provider shall communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly. Suppliers may impose their own terms and conditions which, in every case apply to the supply of goods and/or services by that Supplier to you, and such terms and conditions shall be binding upon you at the time of order.
  28. The Service Provider shall not, under any condition at any time, request details pertaining to your payment cards or bank accounts. Should these details be necessary to secure a product or service requested from any Supplier, the said Supplier shall contact you directly to arrange for such details.
  29. Restaurants and Clubs:
    1. When you use the restaurant booking service you agree that where you cancel a restaurant booking within 24 hours of the time the restaurant reservation is made you shall not be entitled to any refund of any monies paid to secure the booking including the return of any booking deposit.
    2. The Service Provider reserves the right to deny your restaurant requests if you repeatedly fail to honour your bookings or continuously violate cancellation policies.
    3. Your admission to any club premises is at all times at the sole discretion of the club Supplier and the Service Provider shall have no liability where you are refused admission to a club.
  30. You understand and agree that by continuing using the Concierge Services and that in order to provide fulfilment of any request of the Concierge Services, your personal information may be transferred locally or internationally and stored on servers inside and outside of the Arab Republic of Egypt.
  31. You undertake that all details you provide to the Service Provider for the purpose of booking, ordering or purchasing products or services are correct, and that you have sufficient funds to cover the cost of the product or service.
  32. You acknowledge and accept that the Benefits are subject to availability and may change from time to time without notice.
  33. If a court or any other competent authority finds that any provision of these Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these Terms of Use shall not be affected.
  34. If any invalid, unenforceable or illegal provision of these Conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
  35. A person who is not a party to these Terms of Use shall not have any rights under or in connection with it.
  36. Nothing in these Terms of Use is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.

  37. A waiver of any right under these Conditions is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under these Conditions or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

  38. These Terms may vary from time to time. Your continued use of the Concierge Services constitutes acceptance of such variations to these Terms and you will be notified in a timely manner through a proper channel.

  39. You agree that this relation is a direct contractual relationship between You and GLS. CIB shall not be liable for any direct or indirect effected contractual result of this relationship.

  40. These Terms, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non- contractual disputes or claims), shall be governed by, and construed in accordance with, Egyptian law, and You irrevocably submit to the exclusive jurisdiction of the courts of the Arab Republic of Egypt.